SHIPPING POLICY

We offer complimentary worldwide delivery including Insurance for your peace of mind. These expenses are at a cost to Opals to You and are genuinely not prebuilt into your purchase price.

Your purchase will be securely packaged and will also include a complimentary certificate of authenticity. We engage in Australia Post, FedEx and other trusted carriers to ensure your gem will be delivered in the fastest, safest and most secure way.

We will pack and ship your purchase within 1-3 business days once cleared funds of your purchase have been received by Opals To You. Tracking will be available once your item has been shipped.

To our international Buyers, you are responsible for any tariff/ Import tax duties, port handling costs that may be required to be paid once your items arrives in your country. All fees imposed during or after shipping are the responsibility of the customer/ purchaser.

Please check information for duties and your country’s requirements prior to purchasing from our website. Shipment times may vary from country to country and may be at the discretion of Border Control / Customs Officials and some delays may occur due to the current Covid 19 Pandemic. Please also note that you as the international buyer direct from Australia are considered to be the importer.

We are required to provide customs declaration at the time of shipping.

Your Purchase Invoice must match the customs declaration. To ensure the shipping process is as hassle free as possible we fill out the customs declaration with the exact item details, including the products international HS code at the time of shipping.

All shipments may be subject to being audited by Customs authorities and may be held for some time for inspection or audit. Please note that these timeframes are out of the control of us the Seller at Opals to you.

If you reside in Australia Our listed prices are in Australian dollars (AUD) and exclude the Goods and Services Tax (GST) of 10% This will be calculated at the time of purchase upon checkout

Customer addresses will be checked against google maps prior to shipping to ensure accuracy of delivery to the address you provide to us.

Please note we cannot ship to PO Boxes as ID and signature will be a requirement upon receipt of your purchase.

Should you have any further queries regarding Shipping please do not hesitate to contact us at info@opalstoyou.com.au